Refund & Cancellation Policy
Your Satisfaction is Our Priority
1. Order Cancellation
At Shadab, we process your orders immediately to ensure freshness. Order cancellation is subject to the following rules:
- Before Processing: You can cancel your order within 2 minutes of placing it via the App/Website if it hasn't been accepted by the kitchen.
- After Processing: Once the kitchen begins preparing your order, cancellation is no longer possible and no refund will be issued.
- Cancellation by Shadab: We reserve the right to cancel orders due to unavoidable circumstances (e.g., item unavailability, severe weather, or delivery area issues). In such cases, a 100% refund will be processed.
2. Eligibility for Refund
Refunds are considered only under specific conditions to ensure fairness to both our customers and our culinary team:
- Incorrect Order: If the items delivered do not match the items ordered.
- Missing Items: If items paid for are not included in the delivery package.
- Quality Concerns: If the food quality does not meet our high standards (e.g., spoiled or damaged packaging during transit). This must be reported within 30 minutes of delivery with photographic evidence.
- Non-delivery: If the order is marked as delivered but not received, and verified by our delivery logs.
3. Refund Process & Timeline
Approved refunds are processed back to the original payment method used during the transaction.
- Assessment: Our support team will review your claim within 24 hours of submission.
- Approval: Once approved, the refund is initiated immediately.
- Bank Processing: Depending on your bank or payment provider, it may take 5 to 7 working days for the amount to reflect in your account.
- Wallet Refunds: Refunds to the Shadab Wallet (if applicable) are usually credited within 2-4 hours.
4. Non-Refundable Scenarios
Refunds will not be issued in the following cases:
- Incorrect delivery address provided by the customer.
- Customer being unreachable or unavailable at the time of delivery.
- Cancellations requested after the food has been prepared.
- Small variations in taste or garnishing as our dishes are handcrafted.
5. Bulk Orders & Special Events
For catering or bulk orders exceeding ₹10,000, different cancellation rules apply:
- Cancellations made 48 hours before the event: 75% refund.
- Cancellations made 24 hours before the event: 50% refund.
- Cancellations within 24 hours: No refund.
6. Contact Support for Claims
To initiate a refund request or report an issue with your order, please use one of the following channels:
Email: support@shadabfoods.com (Please include your Order ID).
Helpline: +91 9642421990
Address: 26-A, Sanjeeva Reddy Nagar Rd, Vengal Rao Nagar, Sanjeeva Reddy Nagar, Hyderabad, Telangana 500038
Last Updated: March 7, 2026
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